NATURE'S CRAFT: NO DELIVERY & NO REFUND

I've made a purchase of R979.00 on 21 March 2024, at Nature's Craft online store after which I received a confirmation: order#1134. On 26/03/2024 I send an e-mail as to when delivery will take place - my mail went unanswered. On 27/03/2024 I repeated the enquiry. Rayan responded by apologizing that they have moved & that my order is prioritized & the order will be dispatched same day. 02/04/2024 I've sent another mail requesting if the order had been dispatched. No response. I called but it went unanswered. 5/04/2024 I've sent a voice note via Whatsapp. He then rep**** that they struggle to get everything up and running. And made another promise to deliver the next Tueday. He also indicated that there will be no problem to refund should I so choose. 18/04/2024 Ryan sent a SMS reminding me that they experience challenges regarding the relocation & that they will "refund timeously". 10/04/2024 I've rep**** to his SMS indicating that I am nervous and do not have faith in the way Nature's Craft do business. I requested again that my order be delivered as matter of urgency. He responded that many things went wrong in their move. "The biggest being our whole new production facility was flooded & all our equipment was damaged". He went on to say that Nature's Craft is the biggest essential oil supplier on Takealot. On 11/04/2024 I requested a refund & sent my bank details via Whatsapp. His response was a tumbs up! (not when the refund will be made). 12/04/2024 I've sent a message via Whatsapp that it's my second and final notification: "Please send proof of payment for the R979.00 before close of business." I haven't heard anything since. Nor was the refund made. He also did not even bother to read the message as indicated on the delivery status. Since 21/03/2024 he is holding my order and my money hostage with false promises and ignoring requests. Ryan's promise "we refund timeously" was a false statement. The trust relationship is broken. I further question the purity of the oils after the "flooding" in the factory & the equipment was also contaminated. It is clear that the move was poorly planned & that no notification was placed on the website regarding the relocation nor was I notified after the purchase - I had to send a mail as to request the delivery status. It's been 3 weeks of false promises, moving the goal post & gaslighting. I just want my refund but that also seems to be a challenge! I choose not to further associate with Nature's Craft as a customer. Nature's Craft is a bad reflection for South African online companies & it is understandable that South African consumers rather take their business overseas where delivery takes a week, customer service is excellent and no falsities and gaslighting.