Unpleasant and unprofessional

This is what I have sent as review....Not pleasant at all from 2 weeks ago a worse experience to worst ,staff taking there own time to accommodate you when you as the client is on time for your treatment you make payment before your arrival and send proof of payment yet they ask you again at the spa to show proof of payment when they have a nerve saying "you did not pay!" Unprofessional and unpleasant experience This is what the owner has sent as their reply....Natural Body Therapy Spa ***ner) 14 hours ago Hi cindy. Apologies for your experience but as explained. We do have clients who walk in to the spa saying they have a booking and have paid when they haven’t. For this reason the staff are required to confirm your payment. We are extremely busy and some times you have clients taking chances and to prevent any ******** clients it takes all of one minute to show us a proof of payment. But I am truly sorry that this annoys you. Thank you for taking the time to write a review nonetheless.

1st of all this is not about being annoyed if you understand what embarrassment is andunprofessional towards a business when you tell your staff member to tell me that I did not pay when I literally sent you proof of payment @10.31 on the 31st October, please update your staff as to who paid in advance and who not as this will be a better aspect for your business in the long run , but thanks for your apology just won't be going there no more