Disappointed Customer

I'd give zero if i could. Unhappy Client. Very unprofessional service. I wouldn't call myself a regular but i have been to this place quite a few times. During my last massage the the******, Kayleen, was on her phone the entire duration of my massage. Needless to say that she was distracted the entire time and I did not enjoy my massage at all. OH, and they ran 20 minutes late with no apology given. I addressed it with the owner and she apologized. I asked her will I be compensated and she said yes. I then booked another massage for my boyfriend, and I reminded her about my compensation for my previous appointment. She said she could give him 30 minutes extra which i was not happy about, because I paid for 60 minutes and wanted my entire 60 minutes to be reimbursed. This is not about the money but the principal of running a successful business. If your client was unhappy with their treatment you replace it if reasonable! Not give the client one option with an attitude. I personally think my request was reasonable but the owner cared more about saving R111.00 than loosing 2 clients. She talks about policy, yet no policy is displayed. So how does customers know what the terms and conditions there are if there isn't a physical policy. There is no policy/t&c's on the website as well so she has no grounds to stand on. And to top it off, they are not very clean, some doors don't close, you can hear every single noise being made and they have the absolute worst beds ever. I will ever ever compromise quality because of low prices ever again.