Your money is good enough but no service

If noticed when i came back from my December holiday that there was some sort of damage on my caravan I notified my insurance (NATSURE)and they sent me a claim form to complete. After completing the from they sent out an assessor to do an assessment on my caravans. It took then two weeks to make an assessment and the told me they spoke to the manufacturer that is Jurgens (that has been closed down now for a while) and according to (NATSURE) it is due to the sealer that is inadequate. They are full of stories and not to be trusted but come month end and they have to debit your monthly premium they ate the first to do so. It is now the 2nd time that (NATSURE) refused to pay or to fix something but your money is good enough. They do not pay for anything. I would not recommend anyone to do business with them.