Very poor service - no Feedback regarding deposit Refund
<p>I rented a unit in Birchleigh (Unit 10 Hillmoor II) from Natrent - after 30 days of the end of the rental contract, I was supposed to received my deposit back.</p> <p>I have received numerous excuses since last week and have also been told on a few occasions that the payment has already been made. I have not yet received my deposit. When requesting for the proof of payment (as the payment has apparently already been made), I get ignored and do not get a response.<br /><br />I really feel that Natrent delivers very bad service - I have read a number of similar complaints.<br />All I want is to receive the deposit that I am entitled to back.</p> <p> </p> <p>Any form of communication regarding why there is such a lack of customer care will be appreciated as at them moment I would not recommend Natrent to my worst enemy.</p> <p> </p>
Hi Suzette
I will attend to the proof of payment immediately. Please accept our apologies but I will investigate what the delay was and advise your accordingly
Regards
Pierre
Hi Suzette
I will attend to the proof of payment immediately. Please accept our apologies but I will investigate what the delay was and advise your accordingly
Regards
Pierre
I want to thank Leroy and Pierre for resolving this issue within minutes of lodging the complaint.
I really do appreciate your help and feedback.
I want to thank Leroy and Pierre for resolving this issue within minutes of lodging the complaint.
I really do appreciate your help and feedback.
