Payment

I am Carina van der Merwe, the owner of the apartment that I rent out via Natrent Rentals. I take the liberty of writing to you regarding the ongoing issues I am experiencing regarding the payment of my charges, water and electricity bills, as well as the parking fee for the property, which are not in line with the agreed payments.

Since September 2024, I have made the necessary charges on time and in full every month, which I can prove in my records. Unfortunately, I have continued to receive several apologies from Natrent Rentals over the last few months, where the payment of the water and electricity charges, as well as the parking, has not been fully justified or paid. This situation has resulted in me as the owner not being able to receive my expected income and that I experience a lack of transparency in the process.

I am concerned that the payment of these obligations is not only untimely, but also that I have not received a clear explanation or resolution to the delay. I would like Natrent Rentals to provide a full and transparent explanation of the outstanding payments within the next 7 days, as well as the steps that will be taken to rectify them. If the situation is not resolved within a reasonable period of time, I will unfortunately be forced to consider other steps to protect my rights as an owner.

I appreciate your attention to this matter and hope for a quick and satisfactory resolution.

Kind regards,