No Concern For Tenants

Ever since the first week of moving into Windmill Park Estates, which is manged by Natrent, I reported the following to be broken: 1. Tiles 2. Stairs 3. Balcony ceiling 4. Stove

It has been over a year now since I reported all these to Belinda and nothing has been done, instead my queries have been closed with the status that everything is repaired. When I logged a complaint again with Belinda, she blatantly told me that it is not her duty to follow up with the contractors that are hired by Natrent, and that I must get their numbers and call them to follow up as if I'm the employer.

Most recently, 3 weeks ago to be precise, I logged a call again about the stove which still does not work, and Belinda told me once again that it is not her duty to follow up with their electrician by the name of Wessel, and I should make an appointment with him. I then called Wessel and made an appointment for Thursday morning, 9am on 16-11-2017, to come repair the stove and he only pitched up around 4pm only to tell me that he would come on Saturday 18-11-2017 to repair it. I took a day off from work for this repair to be done and nothing happened. Wessel then came on the Saturday, afternoon instead of the morning as promised, and he took out the thermometer and left and said the stove is working. I tested the stove the same evening and informed him that it is not working, we then made another appointment for the stove to be fixed on Sunday morning 26-11-2017. Again Wessel was no show, and was not answering his phone all morning, I only managed to get him in the afternoon, and he told me he will not come and I can report him to Belinda for all he cares, clearly showing no remorse and that nothing will happen in regards my matter. I called Belinda again on Monday 27-11-2017 and reported Wessel, and she laughed over the phone and told me it is not her problem that Wessel did not show, she then told me to forget the past and we must move, while I still have a broken stove for over a year. Belinda informed me to leave my house key with the security guards, showing no sense of care about the tenants property/belongings, as long as she can get my complaint out the way. I cannot not leave my key for a ***** character like Wessel to work in my house while unsupervised, I mean this is the same man who admitted to buying my ****** smart device (Tablet) and promised to bring it back, and still has not brought it back.

To pretend to solve the stove issue, Belinda then made an appointment with myself and Wessel to repair the stove at 6pm Tuesday 28-11-2017. My neighbor informed me that Wessel came at 5pm, ignoring the time of the appointment and wanted to leave before I got there. Belinda then called me at 5:55pm to tell me that Wessel is leaving as he had been waiting for me, I then informed her to tell him to give 10-15 minutes as I was stuck in traffic due to the heavy thunderstorm and the time of the appointment had not been reached. Belinda then informed me that Wessel will not wait for me and hung up the phone, when I called her back, she did not answer, and I am still sitting with a broken stove, tiles, stairs and ceiling because Natrent just does not care for their tenants.