1 reviews | Active since Apr 2011
fruad
<p>when I moved to Windmill Estate Agent I used Natrent as the agency and I did what I was meant to do. Payed deposit and all and when I wanted to move out I gave a two months notice as per their policy. On the 28 Feb 2017 I moved out and before I moved out I made sure that I painted the walls and everything was in good condition to a point that on the very same day when I moved out people moved the same day. Inspection was done by Godfrey and he said everything is okay I must just wait for my deposit.I emailed Belinda and she said that I must email her my account number which I did. I then sent her another email and she said that I must email my account to Marie. Last week Marie said that I must call her on Fiday to remind her and when I did she said that she is still waiting for Johan with the invoice. I asked her what the invoice is about and she said that they need to fix the place and I asked how possible is that cause people already moved in and she said that I must wait. On that same day she send me an email which was meant for Johan in Afrikkans to say that he must make it fast cause Im going to be problem. Today on the 24 March 2017 I called Marie and she said that I would not get my deposit cause they used it to fix the place and I asked her how and how come no one called me to inform me of the maintainace because when I left the place Godfrey said that everything is okay no need for maintanance. I have never seen such day light ***** in my life and there i was thinking that Natrent is professional. I was told of such but I ignored that . I was told that I could kiss my deposit goodbye cause I would never see it but I am not surprised cause that Afrikaans email showed me that they are dealing with black people and as black people we shall be strong. I guess it is life, I mean for Marie to tell me after a month that as a black person I will not get my deposit cause I do not deserve my hard earned money, disappointed really </p>
Yvonne
I am disappointed that you are making this a race issue as we treat all client equally
All our calls are recorded and would place on record that you when Godfrey Moloi was doing the inspection with you, he advised you that the walls are a problem and you will be charged for painting work. You acknowledge this in the phone conversation with our office today the 24th of March 2017.
The email sent to our contractor on the 17th of March 2017 reads as follows: "More
Kan ons die een so gou as moontlik doen Johan
Marie"
This transaltes to: " Morning. Can you do this one as soon as possible Johan Marie"
Im am not sure how this translates to you being difficult as you state in your telephonic conversation
The following was done is your unit once you vacated. Painting of walls and replacement of stove top that was scratched. Unfortunately I cannot post photos here to show what the condition of these two items were that we needed to repair but you are welcome to come to our offices and I would gladly take you through these
Thank you
Pierre
Best regards,
Yvonne
I am disappointed that you are making this a race issue as we treat all client equally
All our calls are recorded and would place on record that you when Godfrey Moloi was doing the inspection with you, he advised you that the walls are a problem and you will be charged for painting work. You acknowledge this in the phone conversation with our office today the 24th of March 2017.
The email sent to our contractor on the 17th of March 2017 reads as follows: "More
Kan ons die een so gou as moontlik doen Johan
Marie"
This transaltes to: " Morning. Can you do this one as soon as possible Johan Marie"
Im am not sure how this translates to you being difficult as you state in your telephonic conversation
The following was done is your unit once you vacated. Painting of walls and replacement of stove top that was scratched. Unfortunately I cannot post photos here to show what the condition of these two items were that we needed to repair but you are welcome to come to our offices and I would gladly take you through these
Thank you
Pierre
Best regards,
