Ekhuruleni vs Natrent

I'm currently renting at Natrent in windmill park estates. Was away on weekend and got back Sunday afternoon to find the electricity down. I called my agency to report the matter where they advised that it's not their job to fix but the council which I myself should call to log a call which I did. Now the ekhuruleni came to check and told me that the is power so the box needs to be change as it doesn't transform power so I must advice the natrent in regards , which I did emmediatly but with no luck I was told to call them back as they should replace the metre so I need help of what to do as I feel I'm caught in a middle here,with no lights ,had to skip work and everything in the fridge getting waisted. Please help and advice in this matter.