1 reviews | Active since Mar 2017
Deposit refund
<p>Natrent Platinum Rentals |56 Hennie Alberts Street, Brackenhurst, Alberton.</p> <p>Office: (011) ********** /2531 </p> <p> </p> <p>This has been the owrse serivce from this rental company, this shows they dont care about the tenant or the service given.</p> <p>As per agreed between myself and the company in writnging/email letter from the rental company itself states:" A Representative from the office will contact you closer to the time to arrange the inspeaction,inspection to be done once you have vacated the place is totally empty and clean. This inspection will take place normally on the last day of month that you are vacating."</p> <p>16 Days after i had moved out of the unit,3days before the agreed day that the new owner would move in, giving them more tine to have the unit inspeacted, I am told that the new owner cannot be traced down to have the unit inspected therefor my payment cannot be done?!</p> <p>The day i moved out i had a Gentleman with me who did an inspection with me that i signed off, so which inspection is going to be done a month later? who will be paying for damages that might have been caused by the new owner moving?</p> <p>Then to put the cherry on top, a lady by the name Marie has the BIGGEST guts to tell me that there are people who have been waiting for their deposits over a year? HOW THE **** IS THAT MY PROBLEM?!? What kind of business are you running where you so proud to state the bad customer service you rate in.</p> <p>She had told me the deposit wuld be paid out to me with a "Normal" quote given to her, is this normal quote just a way of you getting some sort of income into your damn buiness?????</p> <p>I had told her its fine to quote me, just along i have a deposit paid out by Thursday so i can pay off my new place.....Who is going to be liable for my extra fees that i keep paying at the B&B while waiting for you to do YOUR WORK? How long are we, NO let me corrct myself, how long are YOU going to waiting for this new owner? are you even going the extra mile,or you more relaxed over the other side of the line because you and your family having a stable roof over your heads.</p> <p>Let me help you understand this deposit of mine and every rent I apid/ Which FEEDS your Family.</p> <p> </p> <p>The only extra mile you went was stating: "DEPOSIT REFUND as per lease agreement 3.3--- 3.3 the deposit or the balnce of the deposit and interest(if any) shall be refunded to the LESSEE within 30 DAY OF VACATING THE PREMISES, providing that all repairs (if any) are completed, outstanding electricity account are settled in full and all keys, remote have been handed over to the LESSOR or his agent; Thank you Natrnet.</p> <p> </p> <p>Just so i dont contact you daily to ask about the deposit, i knew the 30 Day period.</p> <p>Now that period is over LONG OVER!</p> <p>Pay me my deposit,or i will take legal action against this company and make sure you pay me for more then what i should get out of this agreement.</p> <p> </p>
Goodday Kazi
Please accept my apologies for delayed reply
I understand your deposit has been refunded to you in the mean time, but agree the delay was unnecessary and frustration and would like to apologise for that.
Our procedure at the office is that while maintenance that an ex tenant is liable for, needs to be completed first before we can finalise a deposit refund.
Unfortunately the new tenant moving into your old unit was problematic with giving us access to complete the work. I realise this is not your concern and again I would like to apologise for the delay
Thank you
Pierre
Goodday Kazi
Please accept my apologies for delayed reply
I understand your deposit has been refunded to you in the mean time, but agree the delay was unnecessary and frustration and would like to apologise for that.
Our procedure at the office is that while maintenance that an ex tenant is liable for, needs to be completed first before we can finalise a deposit refund.
Unfortunately the new tenant moving into your old unit was problematic with giving us access to complete the work. I realise this is not your concern and again I would like to apologise for the delay
Thank you
Pierre
