Deposit not paid!!!!

I have recently moved out of a unit at Windmill Park at the end of February 2018.

I have called Marie twice in February to try and get an idea of what kind of expenses I need to be looking at and what my deposit will stand at after the said 30 days. Each time she told me that she was waiting for a few invoices before she could give me a figure.

It has now been over 30 days and when I called this morning I am told that they cannot get hold of the new tenant in order to do repairs and that my deposit can not be paid out due to this.

How is this my problem Natrent? They have had over 30 days to contact the tenant and if they have not gotten a hold of her why am I paying for this? I have seen several bad reviews regarding Natrent and paying out of deposits and I do not want to be a statistic. Please pay my deposit so that we can all move on!!!!!!!!