Native Child sales team pulls down a growing brand

I placed a simple order on 16/08/2018 & today 31/06/2018 my order has still not arrived. I've made many attempts to get my order delivered only for them to ask me how I paid. I used their PayFast option. According to them, the order shows as pending and asked me to go to the bank and get a POP of the transtion. Truly an inconvenience cause taking my money was such a simple transaction for them but now I have to climb mountains to prove I made the payment. Nonetheless, I got everything needed and sent them on 25/08/2018. To which I should've expected delivery in 2-3 working days. I get a hold of them again this morning and they ask for the same documents as before. Someone is clearly not doing their job efficiently.

I do a lot of online shopping and support local brands. I'm a big advocate of entrepreneurs living out their dreams and I will continue to support them. With other brands like iamtrend, the transtion is smooth, the delivery takes place in allocated time and it's such a pleasure doing business with them, hence I'm a return shopper.

It's been an unpleasant transaction dealing with Native Child and it breaks my heart cause it's a such a strong brand growing in strides daily. I've always wanted to support them and the moment I do I get an unsatisfactory experience. I want black businesses to grow. My call is to the sales team: pull up your socks and not let founder Sonto Pooe's hard work and vision be tarnished because of your lack efficiency.

I'll wait for my delivery till next Wednesday. If nothing is here I want my money back.