Very bad service

<p>I had a Woolwurts account in 2002 this account was paid up, never heard of them now 14 years later I receive a Nation-wide recovery service letter to say I owe them money for service fees, How do you explain that, I ask them to close the account but still I still have to pay the service fees, WHY DOES IT TAKE THEM 14 YEARS TO LET ME KNOW REGARDING SERVICE FEES???????? </p>