funeral benefit takes 6 months and still not paid.

I submitted the 2 claims in November 2015. After contacting the call centre twice every week, the one policy was paid by 18 march 2016. They never worked on the other policy, Although both policy nr's were on the documents. Firstly every time I contact them, they either did not receive the document or it was incomplete, after the completed forms were send, and they confirmed receipt. Or, the next day, they did not receive the documents that they confirmed was received, the previous day. <br> <br> Every time, I have to fax the documents again and then wait 24h before I can contact them to make sure they received the documents..<br> <br> After months of calls and time spend on this funeral plan, the second plan is still not paid out. How is this even possible??? It is extremely unprofessional and *********. A funeral plan takes up to 72h and not 6 months. This needs to be investigated!!!