Utterly disappointed!

Absolutely useless support services!! No prior communication of vehicle license disc being handed to couriers (SkyNet), literally no tracking or waybill number and no further comms on estimated delivery dates. I paid to renew my license disc through Capitec App on 14 July, with my license disc expiring on 30 August. I've gone to the bank, several traffic departments and spent more than an hour on hold at any given time when calling the RTMC offices to request a reprint. (sometimes finally making it to 'caller number 2', when the call drops. I don't understand why we have several ways services providers can contact you as the consumer when they are selling a new product but NO WAY of effectively running effective communication to ensure delivery, support services and help desks. Absolutely useless by this disgusting service provided by NaTis and Skynet