Useless and sitting with no liscense disk which I paid for

Ive been waiting for my drivers license disk since 21 december 2024, skynet has not delivered at all and I have asked NATIS who said follow up with skynet, Skynet promised delivery days ago and just dont show up at all. My disk has experienced and I paid for delivery and NATIS fees. I have contacted NATIS and they just dont reply or assist at all, not sure how they are so highly rated and I am unable to get my license disk. Utterly useless and once they have your money they just dont care or reply