Terrible service with call centre

Had a problem registering on the eNatis website to renew my licence. I called the customer centre twice. The second time was on 04 September 2024 and after having to wait a long time to speak to an agent, the agent who took my call was the most unprofessional, impatient and abrupt person to say the least. After rudely speaking to me I asked to speak to his supervisor to which he practically shouted 'no you will not'. I asked him again and again he rep**** no. After me asking the third time and asking him why I couldn't speak to his supervisor he cut the call. ENatis, your system can work but your customer service agents severely lack training. No point in taking this system away from the Post Office if your online system doesn't work either nor are your call centre agents willing to help the customer. Petros, you need training.