Re : Theft or inefficiency?

I unfortunately used this system to renew 2 car license discs. To be delivered within 3 days. Payment on the 24/2/2022. So far, no disc. No access to the system. Zero response to various numbers or emails. Nothing appears to work. It looks like they have taken the money and run. Is this just inefficiency or just plain theft? Does it even make a difference at the end of the day? Why am I not surprised that no one from enatis appears to be trying to resolve people's problems here.