Proceed with caution. Still waiting for my disc since payment on 13/06

I’m struggling to get through to Natis after renewing my license online on 13/06/22.

This is the second time I used the service. The first time I used it was in May 22 and I received my disc couriered to the door within 3 days of payment. This was fantastic.

I had no doubt that this will be a trouble free process for the second car however, I was wrong.

I submitted the information and paid on 13/06/22. My disc was due to expire on 30/06/22 so plenty of time to go, or so I thought

After just over a week of no response I called in and was told that it takes 14 days for delivery and that I need to call back after then. If it is not delivered then they will escalate the matter. I called back as agreed due to the disc not arriving and was told about the 21 day grace period and that I don’t need to worry. I was told that the system is offline and that I should email them and they will respond when the system comes back online the next day. I did so and was emailed a screenshot of their system as proof that the disc was renewed. I have emailed them on 03/07 to find out what is the process regarding delivery but no response. I’ve been calling their number for the last 3 days but the calls just ring and then a subscriber unavailable message is received.

It 7 days into the grace period and nothing…

The concern I have is that some traffic officers out their that will write you a fine because they do not know their own rules and explaining the above version is = to arguing.