no answers

trying to get an answer from these people is IMPOSSIBLE! EMAILS GO UNANSWERED - JUST AN AUTOMATIC GENERIC ANSWER! CALLS TO CALL CENTER ARE JUST A WASTE OF MONEY AND TIME - I HAVE TRIED SEVERAL TIMES - MINIMUM WAIT TIME IS 30 MINUTES - I WASTE HALF AN HOUR AND R30 YESTERDAY. My situation & I are not generic - I need a specific answer!!!!