NATIS refuses to Refund me

I paid my license double. Charmaine Selepe tried to help and transferred me to a Aletta. I sent all documents requested and have since the 2nd not been able to contact either. They do not react to any of my messages. My question is why am I begging for my money? If it were me owning them they would've made my life a living hell. ***** is rife in this country.... Was I de*****ed?