NaTis online motor vehicle licence renewal - the joke is on us!

On the 8th of August I app**** online to renew my car licence disc as it seemed a quicker and more convenient way to do it than standing in line at the licencing offices (hoping that we might make the cutoff). It was pretty simple, submit your info, do the payment, choose the courier service and voila , you're done. The website indicated that delivery would take 3 days and because I had submitted the application on a Wednesday, I thought that it should be with me by the following Wednesday at the latest. After not having received it by the 15th, I called their support line - no answer several times during the course of the day. I have tried every day since and they never answer. I have made several queries via email to the online support and not a single response in return. So today I called their offices in PMB , only to be directed to their offices in JHB and only to find that the phone goes on ringing and there is no answer. I suggest that maybe a welfare safety check is needed for the staff at their head offices as there is no answer either via email or telephonically and for all we know they might all be dead in there!!!!