Natis Crash Reporting website useless

If negative stars were possible I would give a million negative starts to Natis Online Crash reporting system. I have spent a day trying to submit a minor crash. I would be better off driving to a local useless SAPS station and deal with yet another useless government department. The online site randomly returns to the starting Accept Terms and conditions page when trying to complete info on subsequent pages. Why have a service that is useless and doesn't work. Rather take it offline and fix it properly before making it available online.