LISENCE RENEWAL PAID BUT NO LISENCE RECEIVED

I am very displeased with my first experience on the NATIS website. I have app**** for my car's lisence disc on 3 January. I received a payment confirmation message and then a confirmation error following that. The money was deducted from my account on 5 January 2023, but no lisence renewel has been logged and I have not received my new disc. I have emailed and phoned so many times and my enquiry is not being dealt with. The hold time on telephone calls are 20 minutes or longer and then you are lucky if you do get to speak to somebody. My lisence disc is now expired and I can't spend more money on something that I have paid for already.

I do hope that somebody can please get back to me to deal with this issue. ***