First time and last time user of eNaTIS on line

I joined the ranks of all the disappointed users of the eNaTIS online service. The registration on the platform and payment went smoothly. The money was out of my bank in a flash. But since then silence. For 12 days my license is in the printing queue and nothing happens. No reply to e-mail enquiry and a telephonic query just takes too long. Never again. This was supposed to be easier and not more difficult.