eNatis Takes Money But NO Delivery

I tried to renew my vehicle license through the online services. They are very good to show you what licenses are to be renewed, very good at taking your money, including a few for courier delivery. After 4 days I sent an email - where are my licenses you promised in 3 days? Oh no, we are behind on printing add 7 to 14 days. And by the way, give us the full information. Given the fact that none of the paid license information is on their website, I get the feeling they have lost all the information to boot. Please save yourself drama, queue yourself or pay someone, but do not use the online service.