eNatis refuses to acknowledge licence renewal payment

Each year I renew my 2 vehicles via the online system of eNatis. In December 2024 I once again renewed my licences, but a 'technical' error prevented me from completing the payment online. I paid by EFT using the reference given. My licences were not delivered and when I enquired, I was told that I had not paid for licence renewal. I was contacted by Luke Baker who asked for proof of payment. I sent him all the details I had, including proof of payment as well as the email from standard bank to eNatis informing them of the payment to their account. No response. Twice more I contacted Mr Baker and both times he asked for my ID, vehicle details & proof of payment, as if it was the first time he was receiving the query.

It is now July. Mr Baker ignores all my emails, and I can not find any phone number to speak to someone in this regard. I need to sort this out. I am driving without an updated licence and when it comes to December again, there will be a year's worth of penalties because of their incompetence.

Please, if there is anyone who can assist, I would greatly appreciate it. I can be contacted on ***