eNatis needs more options for elderly

My wife and I dreaded this licence renewal and we were not disappointed.

My wife went online to register but she had already used her cell number and email address about a year ago to register her 82 year old mom. the system now recognised her number as her Mom and nothing you could do would correct it. Made the booking with the intention of explaining to the department in bedfordview there was a flaw in the online system i.e. 82 yr olds without email addresses and active cell numbers were no accomodated. An agressive woman with yellow coloured hair verbally attacked my wife as if she had just caught someone trying to rob a bank. as the cashier, she probably was not paid to understand clients? fortunately the supervisor was a gentleman and between him and his assistant they understood the problem. No solution though. 'use another cell number and please make another appointment' was the best they could offer. A little decency and some manners would have prevented this email, the woman at the bedfordview cashier is unqualified and under some misguided impression she is more important than her customers. Thank you to the supervisor