eNaTIS / Licensing Department – No Response, No Support, and Unable to License Our Vehicle

We are extremely frustrated by the complete lack of support from eNaTIS regarding a licensing issue that is preventing us from obtaining the licence disc for our motor vehicle.

We have paid all licensing fees in full for both our motor vehicle and an off-road motorcycle. However, due to what appears to be an administrative issue on the eNaTIS system relating to the off-road motorcycle, we are unable to obtain the licence disc for our vehicle.

We have sent multiple emails requesting assistance and clarification, yet we have received no response whatsoever.

Attempting to contact the call centre has been equally unsuccessful. As I write this review, I have already been disconnected twice after waiting on hold for approximately 10 minutes each time. I am currently on my third attempt, holding for more than 20 minutes, with the automated system advising that I am caller number 20 in the queue and that the estimated wait time is 37 minutes.

We are not trying to avoid licensing our vehicles. In fact, we have already paid all the required fees and are actively trying to ensure that everything is correctly licensed and compliant. The problem is that we cannot get assistance from anyone to resolve what appears to be a system or administrative issue.

It is unacceptable that citizens who are attempting to comply with licensing requirements are unable to obtain support through either email or the call centre. We urgently require assistance so that we can obtain the licence disc for our vehicle and legally operate it.

Can someone from eNaTIS or the relevant licensing authority please contact us and assist in resolving this matter as a matter of urgency?