eNATIS another failed government service

Appalling service. They either don't reply or take ages to respond. You have to wonder what happens with vehicle license renewals - why aren't vehicles added to their system and why is the status not updated? Why don't they notify us before the license expires like they used to? Everyone I've spoken to recently says the same thing - the licensing authority and Natis don't do notifications any more. My car doesn't even show up on their system. I've asked them to add my vehicle and to explain why my vehicle isn't listed under my ID - as expected I've had no response from them. If they are so unreliable what purpose do they serve?