****ed off

So eNatis offers to renew ones vehicle license, sends you a SMS with a website link, and you go on and give them your name & surname, mobile number, email address and vehicle registration number (number plate). They tell you the amount and that they will Courier your license to you. You pay. That is your contract with eNatis. They eNatis issue the license and they then enter into a contract with Skynet Express Worldwide Couriers to have your license couriered to you. (You don't have a contract with Skynet Express Worldwide Couriers, they do. They also declare that your license will be delivered to your doorstep within 3-5 business days. Skynet Express Worldwide Couriers sends you a SMS with your Waybill # and their telephone number, which just rings. One is unable to get thru to an agent. At this point I am ****ed off. eNatis a government institution has R1104.00 of my hard earned money and Skynet has R99.00 of my hard earned money, and I have nothing. And when you email eNatis you get an unsatisfactory reply. Just another rip-off government institution ripping the public off.