Driver paying more for departments backlog why?

I App**** for licenece renewal well in advance. System says card is ready for collection. I went to collect on 14 September and was told that there is a delay for everyone that app**** as far back as June so I must pay R70 for a temporary license. How is it that such a practice is allowed? Firstly why does the Natis system say card ready for collection if it is not? Secondly...we paid to renew our driver's licences in good time. Traffic department says they have a backlog with cards if they are not ready it's not thier fault and we must just queue again and pay for a temporary license...BELIEVABLE! Who is responsible for this process?

It's only R70 one might say for temporarylicense... but other than it being about the R70, it's a principle issue. R70 is a lot of money to pay for a delay that is from the Department and not your own especially in these hard times.. it is also about time lost queuing for a temporary license one app**** months in advance! And... how many more R70 are being collected from desperate citizens who just want to obey the law?. How is even such a practice allowed?