DO NOT USE THE NATIS ONLINE VEHICLE LICENCE RENEWAL! I'VE BEEN WAITING 27 BUSINESS DAYS AND STILL NO LICENCE DISK RECEIVED!

I went through the Natis online Vehicle License Renewal process on their website 27 business days ago and I still have not received my vehicle license disk, I am now at risk of being fined when being pulled over by the police, if this occurs who do I send the fine to? From what I understand this is due to software defects, in future test your software before going live and messing thousands of clients around due to business incompetence.