CONFUSION AT ENATIS

I paid for a licence online on the 11th February and called on the 19th and it was escalated. I called again on the 27 and 28 February and again on the 3rd and 4th March. The disc was only printed on the 4th March. The address wasnt captured on the 19th only partially by the agent I called. Address corrected but not sent to the courier. it only arrived on the 6th March after I emailed Aletta. Also I cant understand how a number was entered which is not on the profile and not the number that was called to confirm details. The service was terrible. Just note I have been using this service for a couple of years and did 2 other licences during this time and it was with me within 3 days.