IN
Itsme N
1 reviews | Active since Jul 2013
22 Aug 2023, 09:48
Beyond shocking (lack of) service
A year ago I was here giving them a decent rating, but this time I am fuming. I renewed my car license on 4 Aug. I have heard nothing since. No feedback on the what’sapp line, no reply on mails and like everyone else, after holding for 32mins for the call centre you get cut off. Never mind all the airtime you just spent holding for that long. I am quite sure their call centre is a sham with no one actually taking calls since the same thing happens to everyone who phones. It’s predetermined to just hang for 30+ mins and cut off. Very *********.
What am I supposed to do now? How do you get hold of someone? When will I receive my disc? They will definitely not be as forgiving if I get caught driving with an expired disc, but what must I do?
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Replies (2)IN
Itsme N's updateReviewer Update
25 Aug 2023, 09:45Not long after this report someone rep**** to one of my mails saying it was a technical error and that they have printed my disc and handed it to the courier. A few minutes later there was another reply saying that the courier tried to deliver unsuccessfully weeks ago. I contacted the courier myself who confirmed they had the wrong contact information so could not deliver. I asked Natis what now? And they just don’t reply. Multiple calls, what’sapps and emails later I still have no idea what needs to happen now. Even if they did resend it (I doubt it) they would’ve probably done it with the wrong contact details again which means it won’t get to me again. I’ve never dealt with such unprofessional people before. Just reply. Even if it’s to tell me to fetch it myself, just reply. Instead we’re stuck in limbo. Useless!
IN
Itsme N's update25 Aug 2023, 09:45
Reviewer Update
Not long after this report someone rep**** to one of my mails saying it was a technical error and that they have printed my disc and handed it to the courier. A few minutes later there was another reply saying that the courier tried to deliver unsuccessfully weeks ago. I contacted the courier myself who confirmed they had the wrong contact information so could not deliver. I asked Natis what now? And they just don’t reply. Multiple calls, what’sapps and emails later I still have no idea what needs to happen now. Even if they did resend it (I doubt it) they would’ve probably done it with the wrong contact details again which means it won’t get to me again. I’ve never dealt with such unprofessional people before. Just reply. Even if it’s to tell me to fetch it myself, just reply. Instead we’re stuck in limbo. Useless!
IN
Itsme N's updateReviewer Update
30 Aug 2023, 09:59After almost a month of no disc and no further communication to my previous reply, I went to Natis in Midrand to collect my disc yesterday. Everyone there was very friendly and helpful. Really a great bunch of people. Thanks Thabo!
Later (on the same day), Webster phoned to confirm my contact details as they will be resending my failed delivery. I told him I already fetched mine earlier in the day. Nevertheless the courier phoned shortly after to confirm suitable times and about five mins ago I received my disc via courier also.
After all the stress I now have two. The people at Natis are really great and the system works fine most of the time, but they can save themselves money and complaints by being better on email/what’sapp/call centre. All of this could’ve been avoided if there was proper communication.
People should also know to properly enter your delivery/contact details on the courier page after making payment. It doesn’t pull through from your profile, so double check your details.
Later (on the same day), Webster phoned to confirm my contact details as they will be resending my failed delivery. I told him I already fetched mine earlier in the day. Nevertheless the courier phoned shortly after to confirm suitable times and about five mins ago I received my disc via courier also.
After all the stress I now have two. The people at Natis are really great and the system works fine most of the time, but they can save themselves money and complaints by being better on email/what’sapp/call centre. All of this could’ve been avoided if there was proper communication.
People should also know to properly enter your delivery/contact details on the courier page after making payment. It doesn’t pull through from your profile, so double check your details.
IN
Itsme N's update30 Aug 2023, 09:59
Reviewer Update
After almost a month of no disc and no further communication to my previous reply, I went to Natis in Midrand to collect my disc yesterday. Everyone there was very friendly and helpful. Really a great bunch of people. Thanks Thabo!
Later (on the same day), Webster phoned to confirm my contact details as they will be resending my failed delivery. I told him I already fetched mine earlier in the day. Nevertheless the courier phoned shortly after to confirm suitable times and about five mins ago I received my disc via courier also.
After all the stress I now have two. The people at Natis are really great and the system works fine most of the time, but they can save themselves money and complaints by being better on email/what’sapp/call centre. All of this could’ve been avoided if there was proper communication.
People should also know to properly enter your delivery/contact details on the courier page after making payment. It doesn’t pull through from your profile, so double check your details.
Later (on the same day), Webster phoned to confirm my contact details as they will be resending my failed delivery. I told him I already fetched mine earlier in the day. Nevertheless the courier phoned shortly after to confirm suitable times and about five mins ago I received my disc via courier also.
After all the stress I now have two. The people at Natis are really great and the system works fine most of the time, but they can save themselves money and complaints by being better on email/what’sapp/call centre. All of this could’ve been avoided if there was proper communication.
People should also know to properly enter your delivery/contact details on the courier page after making payment. It doesn’t pull through from your profile, so double check your details.