Bad service / no communication

I had done my vehicle license renewal on the Natis system on the 22 July 2024. The only reference which was provides after making payment was ***VP61Z

I have not received any other form of communication on the status of my renewal. When I click on the status tab on the dashboard it says no data available and the receipt tab downloads a blank PDF.

I sent an email yesterday regarding this with no feedback and also tried calling the call center this morning and waited on the line for 40 mins for assistance. I eventually got so frustrated and ended the call.

Please urgently look into this and provide feedback.