Unkept Promises - Promises - Promises

<p>In July 2016 a Rep from National Telecoms called on us ( Helder Service Centre cc)to speak about a reduction in our phone account. He worked out we will have a reduction off approx R2275. 00 (Incl) by reducing our call costs. We were a bit sceptical at first but after looking at his figures and calculations and explanations we were convinced and agreed. We then had to sign a contract for a new swithcboard for R1368.00 per month. We were not happy about this but would still have a saving of nearly R1000.00 per month. Our call rate has not been reduced so in fact we are paying +- R1500.00 per month more After numerous calls to the Company and a few visits by a couple of reps nothing has been resolved. Bevan Murison called at the office and in December and all was supposed to be sorted out by the end of that month - nothing has been done. The latest excuse is that we refused to sign a contract that was emailed to us. Nothing had been emailed. A rep then called with a blank contract to sign. We do not sign a blank contract !!! NO emails to them ever get answered. If I happen to get and answer on the cell phone (phoning from a different number )promises to get back to me are made but never kept. I phone the office and no one returns my calls. The staff of National Telecoms have a TELKOM badge prominently displayed on their clothing. On top of that I asked the rep in the beginning are you from TELKOM to which he rep**** yes and pointed to his badge. If I am not mistaken they have a small Telecom badge on their clothing which one doesn't notice. In desperation I have spoken to our legal Representative - he told me to call National telecoms (Bevan Murison) from his office and because I was calling from a different number he answered my call !! When I mentioned that I was calling from our Lawyers office I was told not to threaten them. I was not threatning them. He then agreed to look into the matter ( He knows precisly what is going on) and get back to me on the 13th April or Tuesday the 18th April at the latest. He hasnt called and once again is not answering my calls to his cell phone neither messages I have left at the office for him to call me. This Company needs to be taken to task for giving false information and not carrying out their promises.</p>