Annoyed former customer due to poor management at National Security previously SOS PROTEC CC

Good day I am writing this complain regarding the National Security, previously it was named SOS PROTEC SURE CC, I previously wrote a review about the company as I was their customer in the past few years back. On the 23rd Jan 2020 time 5;02pm I wrote an email to this *** stating that I am terminating/cancelling my contract with them ,I further stated that will serve as a 1month notice starting from 1st FEB 2020 till 28 Feb 2020.Notice of alarm contract cancellation Inbox Notice of alarm contract cancellation Jan 23, 2020, 5:02 PM to info, bcc: me Hi Please send it to the responsible department. Please note I would like to terminate the security contract with SOS This serves as a 1 month notice from 1st Feb to 28 Feb 2020. For more info please contact me. Regards In March 2020 as per my bank statement SOS debited the amount of 470.00 for MARCH 20 of which was correct maybe according to how they might be calculating their instalments. In April 2020 I was already signed up with another security co and cancelled the debit order from my bank. April 2020 I received an automated sms that reads there is an outstanding debit order as they were trying to debit from my account. Then I tried calling SOS but couldn't get help, I send another email to inform them about my 1st mail sent about the cancellation, still I didn't get any help. In Feb 22 2021 around 9 am I received a call from SOS PROTEC SURE CC recently National Security, they were saying I owe them and I told them I sent the cancellation notice in Jan 2020 the 23rd ,According to the conversion during that period they claimed that they didn't see my email but amazingly they called my husband on the same day I have sent an email through l am just wondering how did they learn about the cancellation if they didn't see the mail. They asked me to resend the mails I did so to the email provided (Customer Care - SOS ProTec Sure *** via myiweb.co.za) On Feb 22, 2021, 9:55 AM, I sent the email to them stating all the details. Their feedback Customer Care - SOS ProTec Sure *** via myiweb.co.za Feb 22, 2021, 10:46 AM to ***, me Dear Valued Client, Thank you for your email, your query has been sent to the relevant department for further assistance. Kind regards Taylor Customer Care *** I waited for their feedback and they never came back to me ,until this year 2022 ,on the 11 July 2022 @9 h38 I received a call from a guy named Bulelani Khala from Saya Recoveries on behalf of SOS PROTEC SURE /National Security and explained to him according to my understanding the notice was sent on time to serve a 1 month notice, the mail was sent to SOS in Jan 2020 for the month of Feb 2020 to serve as a 1month notice. We further communicated on email as he requested the proof of emails sent to SOS. *** Mon, Jul 11, 9:49 AM to me From: Bulelani Khala Good day miss S kindly send me the email in connection with sos protec sure kind regards Bulelani We communicated on email as he sent me an email at Mon,Jul,9:49 and I rep**** to his email Mon, Jul 11, 10:56 AM to excalibur Good day Bulelani Please see attached my emails. The email was basically stating all the above info sent to SOS. Few days later I made a follow up: Mon, Jul 18, 8:33 AM to excalibur Good morning Bulelani Any feedback on this? I will be waiting for your response or call for clarification on the matter. I will appreciate your response. Regards Bulelani failed to send me feedback, on the 22nd July 2022 I received a call from saya recoveries it was a lady who called ,I explained the same thing stated on the mail and told her that I communicated with Bulelani via email but he failed to respond. So amazing different people kept on calling from the same office irrespective of the logic explained to them,28 July2022 I spoke to another lady explained the same thing she told me she will communicate back to SOS as it is currently bought by so called National Security, she never came back to me as per requested. On the 5th and 17th August 2022,they called but I was just irritated by their quality of being mentally slow and limited ,their lack of normal development of intellectual capacities I therefore didn't take their call. Today Thursday 29 2022 I received an email from Saya Recoveries *** 12:21 PM (5 hours ago) to me ATTENTION: PRIVATE AND CONFIDENTIAL Dear: Customer Client Ref No: Despite numerous requests, you have failed to make or maintain regular payments on your SOS PROTEC SURE CC account that has been handed over to Saya Recoveries for collection. It is recommended that you make immediate payment of R835.44 Before the 30th September 2022 to avoid further action as well as fees and costs added on your outstanding account. No short payments will be accepted and late payments. Please forward proof of payment and quote ref: on your email in the subject line to ensure payment to be allocated to your account. Our office hours are Monday to Friday between 07H30-16H30, alternatively log onto our website at www.saya.co.za Yours faithfully, It is so frustrating and annoying to receive this kind of communication when both parties have concrete evidence and they are failing to resolve the issue, It is not my fault that the SOS Protec Sure as a company couldn't manage their communication. I will appreciate if Hello Peter team will help me to resolve this issue, I am infuriated about this whole thing ,I wonder is it difficult for this people to use their brain especially when all the fact and details are provided ,it seems there is a bunch of people with low intelligence dealing with this they are so illogical incoherent. No sense in their calls and email.

Regards frustrated former customer