Worst Customer Service ever experienced

I am listing National Screen & Digital Supplies (NSDS) here to notify users and warn them on the poor customer service provided by NSDS.

On June 18, 2017, I purchased a DTG printer second hand and knowing that NSDS are the sole providers and distributers of the DTG brand of printers I called their technician directly (number provided by the previous owner of the printer) because the machine I purchased was throwing errors and i needed to replace the print head. I went and purchased a brand new print head, which was then installed by the NSDS technician after which more errors occured. After 5 months now my printer is still not in working order and the brand new print head is now blocked.

On the 1st November 2017 a conference call with both the technician and branch manager in jhb was held and promises were made and I am to this day patiently waiting for a call back and am sitting with a useless blocked printer now.

When I call the technician and or branch manager in johannesburg either the call is dropped or not answered and whatsapp messages are ignored.

I am humiliated and incredibly angered by this behavior and losing business each day that goes by. People with such poor people and common courtesy should not work in a customer service based company. I would like this issue to be addressed immediately and sadly had to come to the point of listing NSDS on HelloPeter.