Utterly PATHETIC!

Item: National Real Estate
Rating: 1

Having been a home owner for 4 years, it was like a nightmare having to deal with National Real Estate. Getting them to maintain the complex in which my unit was situated was a daily battle, from from broken walls to broken gates. The back gate at Anjosta in Bloemfontein was broken for almost two years before the body corporate decided to keep it permanently closed. That presented a huge problem for me as when I sold my unit - the moving truck needed access to that gate as it would have in no way fitted/reached the unit from the front gate. I had suffered an accident a month prior to the moving date,keeping me in hospital and leaving my wife to deal with the arangements. She requested that the gate be accessible for an entire day, which NRE granted with no mention of any fees accompanying her request. On moving day, the gate was not opened at the requested time, for no one from NRE was comunicating with my wife, and she had to spend several panicky hours trying to get hold of the NRE representative we had worked with. Finally getting the gate opened...NRE sent their contractor BACK to lock it again - prematurely, without any communication with us, which turned out to be a HUGE problem as our truck was delayed from Joburg. When the truck arrived, my wife was already in tears, standing in front of locked gate, trying to get the NRE representative back on the phone as to have the contractor come and reopen the gate now again. The extremely rude representative then told my wife that NOW additional costs will be added to have it reopened. No amount was said, or agreed upon. After waiting an hour, the contractor finally came for the second time to unlock our gate. One week later I receive an invoice stating that I owe said contractor R1 482 for the four trips he had to make to unlock and relock our gate. WHY AM I PAYING FOR A SERVICE I WOULDN'T HAVE NEEDED IN THE FIRST PLACE IF NRE HAD MAINTAINED THAT GATE!? WHY AM I PAYING FOR THE MISCOMMUNICATION BETWEEN NRE AND THEIR CONTRACTOR!? Sad to say that getting back on the phone with them was completely useless, as I was bounced between NRE and the contractor. Never told that we'd be charged to have it made accessible in the first place, they just automatically deducted the full R1 482 from my advanced payments on my levi's. I swear I will rather live on the street in the future, than EVER work with National Real Estate again! You are pathetic.

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