TERRIBLE SERIVCE

National Real Estate is quite disappointing when it comes to customer service, unbelievable, the worst I have came across when it comes to real estate.

In the month of April 2020 I got charged a collection fee for paying my rent late. but I paid my rent on the 25th of April 2020, which was before month end. I talked to a Ilze Kotze and she tells me that the issue was that I paid into the incorrect reference. The reference was changed but it was never formally communicated with me and I raised this issue with Ilze Kotze but she said an sms was sent. The sms was sent on the 28th of April 2020 but I made payment on the 25th Of April 2020 which was before the communication and I asked how am I liable and why wasnt a formal communication sent as we always receive formal communication regarding new payment solution service providers named Ozow and covid-19 related manners. The sms wasnt even a notification telling me that the reference has changed, but was a reminder to pay my rent.

This is quite upsetting as I engaged Ilze Kotze regarding this points and rather then trying to get to an amicable solution she decided to Ignore and this is not this first time whereby Iv had this problem with regards to communication from NRE. I dont know if NRE policy towards their clients/customers is to just put the client/customer at the back and ignore them.

This month I got my statement with the collection fee still in place meaning that the views and points raised were just ignored. This is really unacceptable and I thought I would get much better service from such a big establishment hence I overlooked other real estate agents in bloemfontein and went for NRE. At this rate I see myself moving out to get another real estate thats consistent with communication and puts their clients service ahead, this isnt the first review Iv had to write with regards to NRE, only after using this platform do you guys start acting and I dont understand why it has to be like this, this just shows how seriously you take you customers/clients