Shutdown National Real Estate

I'm very much not surprised in how national real estate Bloemfontein treats its customers, what bothers me is that when they want their money they want it but their customer service is k**. We have been living in bad conditions since last year at Streeten Square no one cleans the complex, ******* is not collected also a swerage pipe at the gate needs to be replaced and the gate is also not working. I fail to understand why we are being treated like this yet they do get rent money and it's expensive. They should just shut down the agency because Wow its useless