Poor Services

Appalling services. I am a renting an apartment under them, i received my monthly rental invoice on Friday the 23 of September 2019 and have a unexplained huge water bill and i called in on Friday requiring an explanation and a Lawrence assured me that he will figure out what happened and revert back to me by Monday, to which he didn't I called in the whole day Tuesday to finally get him after being given the run around the whole day, for him to transfer me to a Christa who said she will revert back to Lawrence to figure out what happened. Its Wednesday today I called in the morning still no feedback. My main concern is that they will debit this unexplained and not accounted for amount when they debit my rent this coming Saturday . I feel like i am being given the run around this is really not acceptable