Poor service and lack of feedback

Good day,<br> <br> I really hope that you will be able to sort out this matter that I have with my previous flat agent, I have been waiting and following up my deposit since December 2014.<br> <br> Each and every time I call and send e-mails, either I do not get any feedback om my e-mails, or I get told a different story every time. I am really tired and out of patience with them.<br> <br> I was never late with my payment, but when it is time for them to pay back my deposit, they just pass the buck or always tell me something different from the last time.<br> <br> I followed the correct procedure throughout, all I want is my deposit back, I am tired of always calling them, sending them e-mails, hearing promises each and every time, with no proper feedback and Truth in anything they said to me.<br> <br> I even went to their offices, and I was told that they will rectify the errors and get back to me, but I always have to call them for feedback, no one calls me back before me following up with them.<br> <br> If this is the kind of service they give to their previous tenants when it come to paying them back their deposit, then I think that they should re-look at their business, because they are not customer centric.<br> <br>