Poor customer service/complaint

I am disappointed with the customer service at NRE and the way client complaints are handled. I have been reporting my complaint for three days now with people telling me that they will get back to me only to receive no response. When I finally do get someone who actually gets back to me I am told that my complaint can only be sorted out after a week or a week/a half meanwhile at my place all my plugging points ain’t working, the only thing I can do is bath and put on the lights. No cooking, no plugging hot water, no charging, no ironing, nothing! yet I am expected to live like that for a week or so....... I would really appreciate it if my complaint would be sorted.