MH
Martin H

1 reviews | Active since Jul 2021

24 Jul 2021, 08:01

Pathetic service and experience, I will never stay at any place managed by NRE again.

Worst experience ever, I rented at Zimbali and once NRE took over we decided it was time to move, needless to say there reputation did not disappoint. I gave two months notice and send a mail to Marinda if it will be order to use my deposit for the last months rent. After not receiving a reply I took it as all is in order and did not pay the last month. It was only then I received a call (first call ever from them) stating that I owe rent. After a couple of mail between myself and Natasha I then proceeded to pay the rent. Come month end I received a water bill with R120 added for warning notification. I mean really. I guess I can kiss my deposit good bye at that also takes 21 days to refund. I was not asked if my personal number can be shared with possible new tenants that will come and look at the townhouse and NRE also did not ask what date or time I could available myself. Pathetic service and experience and I will never stay at any place managed by NRE.

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Replies (2)
National Real Estate
National Real Estate's reply26 Jul 2021, 06:52
Official
Good day,  I will be investigating the matter and will reply soonest.
Kind regards
N Du Toit
CRM
National Real Estate
National Real Estate's reply28 Jul 2021, 06:51
Official
We have taken over Zimbali from 1 December 2020. You are still in the unit moving out end of this month, so 2 months notice came very late when you immediately decided to move. You refused to sign our contract. Regardless, the deposit is not used to pay rent for the last month, but rather for repairs and outstanding bills. The residents are charged with water which again has to be compared to Mangaung. It takes up to 10 weeks to finalize. In our agreement it is clear that we may do marketing if the unit is empty. This is also the case in the existing agreement, which is void and ours's valid, seeing that you occupied for more than 6 months after takeover. Regards N Du Toit