NRE service keeps getting worse and worse, even when you have move dout

This must be my third complaint, the service at your company is so bad, I would never recommend anyone to use NRE, it just keep getting worse n worse. Your agents don't care at all about their clients, they don't respond to emails and just ignore emails and only call when its kn their best interest which is money.

I placed an notice to vacate at the end of August that I will be moving out at the end of September. A moving out inspection was scheduled by your agent Ike van zyl scheduled a moving out inspection at the end of August, i had to drop my work to make time to attend that moving oit inspection. At a later stage a week before end of September as I have to move out i get told that the moving out inspection that was done at the end of August was a mistake and another one has to be done at the end of September when I move out. Who do I charge for the time I lost and fuel for that end of August inspection?? Yet again I have to drop my job and go for the 2nd moving out inspection at end of September. I talked to your agent Zandre who was very friendly and arranged with her that the rent for October should be settled from my deposit and we agreed and she told me she will inform the accounts department. Days later I keep getting letters and calls and your agents didn't do what she said she will do. Now I am still getting emails and texts that I owe rent meaning the arrangement I made with your agent n that she agreed to was never put in place. Moving out inspection was done over a month ago but my account is still not finalized. I emailed zandre to find out on what's happening but I got no response and my emails that I have sent over a week ago have been ignored.

I don't understand whats so difficult to get back to your clients and what's so difficult to close the account as everything has been done, the flat had a lot of damages that were never sorted out when I was staying there and everything is as it is when I moved out with no new damages. So now I keep getting penalties added to my account but yet I have played my part on my side but your agents are failing me.

Why must we always come to hellopeter to get help from national real estate but yet you guys are paying people to take care of your clients and now we must bare the repercussions of your agents messing up and not doing their jobs or keeping to their words. This is really a headache and quite irritating from such a big company