No customer service

On the 6 of August my electricity was switch off by national real estate the follow day i called them to find out why my electricity was switched off as my account was not in arrears. The lady on the phone (chantel) told me that they had only received the money whiched a payed the previous day thats why my electricity was off. I told her i made the pay on the 3rd how can they receive it in the 6st . She then rep**** maybe it might be the problem at the bank , it seemed strange because i payed the money at they office. I the asked her to get some one to switch on my electricity as it has been off for more than 10hours she then rep**** she would send someone when i asked her to indicate what time she got irritated and told me its not her fault my power is off and she told me there is nothing she can do i then asked her to direct me to her manager (elise). The manager told me i already spoke to chantel so what do i want to speak to her. This how staff at national real estate talk to their customers. End off this month i am moving out i do not want to business with people like them. National real estate a Big Thums down