National Real Estate non-customer care in it for money

I moved to bloemfontein and need accommodation. I visited NRE and found a place, a fully furnished bachelor flat. These guys dont care about their customers, after placing my application and it getting approved, and asking a dozen times about electricity and water charges, i was told its prepaid, paid deposit and 1st month rent and then when I get to move in I am told by the property manager which is another real estate that I have to pay for electricity and water, had to run around bloemfontein to get that fixed but yet at National Real Estate I was told that its prepaid. Finally moved in after the up and down and misinformation, only to find that the place is dirty, very dirty with broken stuff. Its a fully furnished apartment with a very dirty curtains, placed a complaint at their offices through a lady when I went to submit my inspection form and was told that they'd sort it out, a month later and im still stuck with a dirty bird that looks like it has stains of blood and other fluids on it, curtains are full of dust just to show theyve never been washed.

What a shock from such a big organisation, I thought taking care of their clients was their priority and taking care of the places they rent out, ensuring that when a tenant moves in the place is in order but looks like all they prioritise is getting their money then from there you will sort yourself out. To top it off a dstv explora doesnt work at this place but yet I was never informed and it led to me paying a whole months subscription for nothing.

Quite dissapointed and I would never use or refer anyone