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Wj S

1 reviews | Active since Mar 2022

22 Nov 2022, 20:28

Inaccurate time costing more money

National Real Estate's dedicated prepaid electricity app (Property Wallet) is inaccurate and costing money. I've been leaving comments on Appstore for weeks now to no avail. The app's time is incorrect, leading to it charging peak time fees when it is not peak time. E.g. I switched on my geiser from 5 to 6 am in off-peak time to save some money, but the app charged me from 6 to 7 am in-peak time charge. So basically *****ing money from users. Don't rent with this company unless you don't mind inaccurate electricity charges.

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Replies (2)
National Real Estate
National Real Estate's reply28 Nov 2022, 10:22
Official
Good day,  kindly phone our Customer Relationship Manager to assist you in this regards.  Nelize Du Toit - ***
National Real Estate
National Real Estate's reply12 Jan 2023, 11:59
Official
Good day, Kindly note that no monies can be ****** on working a prepaid system.  If you are experiencing any problems with your metering, please contact the UMS directly.  You can call our offices for their number.  We will kindly assist.  Kind regards N Du Toit, National Real Estate